1Every field earns its place — Read by a cert skill, written by an integration, or needed for operational visibility.
2No orphan fields — If nothing reads or writes a field, it doesn't exist.
3Automation-first — Formulas, rollups, and lookups do the math; humans make decisions.
4Integration-ready — Every table exposes a clean API surface for Codex-C skills, Chatwoot webhooks, and Kulu agents.
5Audit trail by default — Versioned certs, timestamped communications, and escalation histories.